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  • What is a serviced accommodation?
    A serviced accommodation is a type of accommodation that can be booked on a night-by-night basis and is fully furnished as a home away from home with free Wi-Fi, Smart TV, fully equipped kitchen, laundry facilities and at least a fortnightly cleaning and linen change service. Rates generally reduce as the length of stay increases.
  • What are the differences between hotels and serviced accommodation?
    With serviced apartments or houses you can expect a much more generous living area, including your own kitchen – elements you don’t traditionally find in hotel rooms. Our properties are designed to be your home away from home. You have everything you need without venturing outside your property. This way guests have more time to relax, safe in the knowledge that every last detail has been taken care of. We also accommodate for longer stays, with properties featuring washing machines and more generous wardrobe space. Once the number of people staying at a hotel creeps up to three or four, you would typically need separate hotel rooms. Serviced apartments and houses are better equipped at sleeping more people all in one place, this can make it much easier to enjoy your time together, especially with a group. Majority of our properties also have zip link beds which can be configured as two single beds or a king size bed to give that extra flexibility. Of course, value for money is key. Some people are under the impression that serviced properties cost more compared to hotels, but this isn’t usually the case. The vast array of extra amenities and the number of guests our properties can accommodate means you’re getting fantastic value for money.
  • Will there be internet access?
    All our properties have free fast Wi-Fi. You will be provided the Wi-Fi login details along with your check in instructions that is sent via email.
  • Does your property come with free parking?
    All our properties come with at least 1 allocated parking spaces except for our studio apartments in Middlesborough. Our serviced houses often have more than 1 parking space, please refer to the individual property listing for specific parking information.
  • Do you provide towels and linen?
    Yes. Towels and linen are provided and changed fortnightly. More frequent changes can be done upon request.
  • Are bills included in the price?
    Yes! The price you pay includes all utility, internet and TV bills so there is nothing you need to pay on top. The price also includes a fortnightly clean and linen change. If you wish to have more frequent cleans, this can be arranged at an additional cost.
  • What are the benefits of booking directly with you?
    We offer the best price guaranteed when you book directly with us. Additional benefits including a more flexible cancellation policy (1 day notice for bookings between 1 to 27 nights and 14 days’ notice for bookings over 28 nights). We also offer early check in and late check out free of charge subject to availability.
  • What kitchen equipment will I find in my serviced apartment/ house?
    All our properties have a fully equipped kitchen or kitchenette. A full kitchen will include an oven and a hob, whilst a kitchenette contains a microwave oven and a fixed hob or portable hot plate (unless otherwise stated). As a minimum, a kitchen or kitchenette will include: A cooking appliance such as an oven, microwave, fixed hob or portable hot plate A fridge/ freezer Glassware Crockery Cutlery Cooking utensils Pots and pans Washing up facilities
  • What are the differences between serviced apartments and a fixed tenancy?
    Serviced apartments feature a number of benefits that are not included with a fixed tenancy: Lower deposit amount Zero agent fees or reference check charges Minimal paperwork/admin is a huge benefit Flexibility to book short stays, of as little as one night (instead of the required six months in a fixed tenancy) A shorter notice period Freedom to extend, shorten or amend your reservation. A serviced apartment is fully equipped, eliminating the hassle of purchasing appliances, furnishings, kitchenware, bedding, linen and towels. All bills including internet, TV and utility bills are included Housekeeping and linen change service included in the price Access to maintenance and guest service teams are available at no extra charge.
  • How and where can I collect my keys?
    All our properties are self-check in. You will be emailed the check in instructions 1 day prior to your arrival. The email will also contain a 24 hour emergency contact number should you require any assistance.
  • Where should the keys, fobs and permit be left on departure?
    You should return any keys, fobs and permit at the same location from where you originally collected it from. You will be sent the check-out instructions 1 day before your departure date.
  • When is Check-in and Check -out?
    Check-in time is after 4pm and check-out time is by 10am.
  • Can I get early check-in or late check-out?
    Subject to availability and with prior notice we can arrange an earlier check-in time or departure. Direct booking customers benefit from having early check in or late check out free of charge.
  • Do you accept pets in your properties?
    Yes, some of our properties are pet friendly, please refer to the property listing for more information. Alternatively, you can contact us on +44(0)333 772 7478 or and we will be able to let you know which of our properties are pet friendly.
  • Can I smoke in the property?
    All our properties are strictly non-smoking. Smoking is permitted at a designated smoking area outside of the apartment building/ house.
  • When do I need to pay?
    Full payment must be made upon booking to secure the property for the requested date.
  • How do I make a payment?
    When making a payment, you have two main options: Bank transfer - we accept payment in GBP. Card Payment - we accept payment in GBP, via our online payment system, supplied by Stripe. This system accepts payment from American Express, MasterCard, Visa, JCB, Maestro and Electron.
  • Do I have to pay a deposit?
    Yes, we will require a security deposit hold to be made on your bank card before arrival. The deposit amount varies from £150 to £350 depending on the property size, please refer to the individual property listing for the deposit amount. You will be sent a pre check in link 7 days before arrival where you can place the security deposit hold. You will also be required to upload a copy of your ID and sign our Terms and Condition.
  • When will the deposit hold be released?
    The deposit hold automatically gets released 3 days after check out providing there is no damage to the property or a break in the Terms and Condition. It may take 3-10 working days after this for the hold to disappear from your account depending on your bank.
  • How do I check availability?
    There are three ways to check availability. Book online by clicking the ‘Book Now’ button at the top of the page Call the Bookings team on +44 (0)333 772 7478 Email the Bookings team on
  • How do I make a reservation?
    Your best approach is to give us a call on +44 (0)333 772 7478. We’re on hand to help with any enquiry you might have. Whatever your requirements may be, we can suggest a selection of serviced properties that match your given criteria. Alternatively, you can book online. Begin by running a search on the ‘Book Now’ tab on our homepage, You can also speak to us online using our live chat facility on our website.
  • How do I amend my reservation?
    If you need to amend your reservation, please contact our Customer Service team on +44 (0)333 772 7478 or email All extensions are subject to availability. If you wish to shorten your stay, you may be subject to cancellation charges if you don’t provide sufficient notice. Details of the cancellation policy for your property is included in your booking confirmation.
  • Can I view the property prior to booking?
    If you would like to view the property prior to booking please contact us on +44(0)333 772 7478 or to check availability.
  • What should I do if I have a problem on arrival or during my stay?
    You can contact us via below and we would be happy to assist: Office Number: +44 (0)333 772 7478 Email: Our office is open 9am to 12am Monday to Sunday.
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